Banks roles: Support worker role in Wiltshire

As a Bank Support Worker, you’ll provide high‑quality, child‑centred care to children and young people living in our homes. You will step in to cover shifts when needed — giving you the freedom and flexibility to choose when you work, while still being part of a supportive, skilled, and committed team.

Our bank staff receive the same quality training, development opportunities, and safeguarding responsibilities as our permanent colleagues. You’ll play a vital role in maintaining consistency, safety, and emotional security for the children and young people we support.

Key Responsibilities

• Provide safe, nurturing, and therapeutic care to children and young people.
• Build trusting relationships and offer emotional and practical support in line with individual care plans.
• Work collaboratively with the permanent team to ensure continuity of care.
• Support children with daily routines, education, activities, appointments, and life skills.
• Promote positive behaviour using a trauma‑informed, child‑first approach.
• Maintain accurate and timely records, reports, and safeguarding documentation.
• Follow all policies, procedures, statutory guidance, and regulatory standards (including Ofsted).
• Contribute to a warm, structured, and stable home environment.
• Be willing to work a variety of shifts — including days, evenings, weekends, and sleeps — based on your availability.

What You’ll Bring

• A compassionate, patient, and child‑focused approach.
• Ability to remain calm, confident, and emotionally resilient in challenging situations.
• Strong communication skills and the ability to work effectively with different teams and professionals.
• Flexibility and reliability when covering shifts.
• An understanding of safeguarding, trauma‑informed care, and professional boundaries (training provided).
• Experience working with children or vulnerable people is ideal but not essential — the right attitude is what matters most.

Training & Development

As a Bank Support Worker, you will receive:

• Full induction and shadowing
• Mandatory training consistent with permanent staff
• Opportunities to further your knowledge and skills through ongoing CPD
• Access to supervision, learning sessions, and wellbeing support
• The chance to apply for permanent roles as they arise

Why Join Our Bank Team?

• Freedom & flexibility — choose shifts that fit around your life.
• Full training — setting you up for success from day one.
• Experience — a great route into residential childcare or career progression.
• Impact — make a meaningful difference in the lives of children and young people.
• Belonging — you’re valued as part of our wider team, not “just bank staff”.

Contract Type: Casual / Zero Hours (as and when required)
Location: Various homes across the region.
Reports to: Registered Manager / Deputy Manager